Trump Action Archive

Supporting reports

• Social Security Administration planned significant reduction in phone service access — On March 17, Popular Information published an internal Social Security Administration memo revealing plans to significantly limit phone service beginning April 1. The memo indicated the plan would flood already overburdened field offices with millions of additional people, creating "service disruption," "operational strain," and "budget shortfalls." Following extensive national media coverage and protests from advocacy groups, the SSA announced on March 26 that it was scaling back the plan and delaying implementation.
• Proposed Changes to Social Security Administration — An internal memo from the Social Security Administration proposed requiring beneficiaries to visit field offices for identification verification if they cannot access the internet. This change is expected to increase in-person visits significantly, despite current office closures and long wait times. The memo warns of potential service disruptions and challenges for vulnerable populations.
• Social Security Administration memo proposes in-person verification — An internal memo from the Social Security Administration, written by acting deputy commissioner Doris Diaz, proposed requiring beneficiaries to visit field offices for identification verification if they cannot access the internet. This change is expected to increase in-person visits by 14%, despite current office closures and long wait times. Diaz warned of potential service disruptions and challenges for vulnerable populations.